Tricks Your Web Visitors Don’t Know
IBM’s developerWorks site is running an article from web design consultant Carolyn Snyder that anyone who makes web sites should read. She lists some of the tricks that web designers and power users rely on daily to get around the web, but that non-technical users have no knowledge of at all. This discrepancy can cause serious usability problems when web sites are desgned with the assumption that visitors will know the same tricks that the developers do.
Anyone who makes web sites should read this article. You’d be amazed at what constitutes a “trick” for some people (more than one window at a time, for instance).
(citation: atmaspheric | endeavors)

